The Workflow
Four steps. Zero manual effort.
This is what happens every time a tenant enquiry comes in — automatically, consistently, without your team lifting a finger.
Call Initiated
LetShield's AI voice agent initiates or receives a call with the tenant, landlord, or guarantor. The agent introduces itself, explains the purpose of the call, and begins the structured compliance interview using pre-approved scripts aligned to UK regulatory requirements.
- Supports inbound (tenant calls in) and outbound (LetShield calls tenant) modes
- Natural language processing handles accents, interruptions, and clarifications
- Compliance scripts updated automatically when regulations change
- Multi-language support for non-English speaking applicants
Capture & Transcribe
Every word of the conversation is transcribed in real time with speaker diarisation. Simultaneously, LetShield's extraction engine identifies and structures key compliance data points — identity information, document references, residency history, and financial details.
- 99.2% transcription accuracy on compliance calls
- Automatic extraction of 40+ compliance data points
- Document references captured and cross-referenced
- Sensitive data automatically flagged for GDPR compliance
Compliance Decision
LetShield's compliance engine analyses the captured data against the relevant regulatory framework — Right to Rent, KYC/AML, or tenancy qualification criteria. A structured compliance score is produced with a clear pass/refer/fail decision and detailed reasoning.
- Automated Right to Rent eligibility determination
- AML risk classification against PEP and sanctions lists
- Missing information detection with follow-up prompts
- High-risk cases automatically escalated to human review
Sync & Record
The compliance decision, full transcript, structured data, and supporting documents are committed to LetShield's immutable audit trail. Simultaneously, the data is pushed to your CRM, PMS, or lettings software via API or webhook — keeping your existing workflow intact.
- Cryptographically signed, tamper-evident audit records
- Real-time sync to 50+ CRM and PMS platforms
- Webhook notifications for downstream workflows
- Audit-ready exports available immediately
Regulatory Coverage
Every UK lettings regulation covered
LetShield's compliance workflows are built around the specific regulatory frameworks that govern UK lettings.
Right to Rent
Automated Share Code verification, document checks, and follow-up scheduling for time-limited permissions.
KYC / KYA
Know Your Customer and Know Your Applicant workflows with identity verification and risk profiling.
AML
Anti-Money Laundering checks including PEP screening, sanctions list matching, and source of funds verification.
GDPR
Data minimisation, consent capture, retention scheduling, and subject access request management.
Implementation
Live in two weeks.
LetShield's API-first architecture and pre-built integrations mean you can be fully operational in as little as two weeks.
Onboarding & Configuration
API credentials, compliance script customisation, and CRM integration setup.
Integration & Testing
Connect LetShield to your CRM/PMS, test call flows, and validate compliance outputs.
Pilot Launch
Go live with a subset of your portfolio to validate performance and compliance accuracy.
Full Rollout
Scale to your full portfolio with confidence, supported by LetShield's customer success team.